Returns & Exchanges

At SONOFF, we stand behind our smart home technology. If you are not completely satisfied with your purchase, you may return your devices in their original condition within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our technical support team via the online portal to verify if your issue can be resolved through a firmware update or remote troubleshooting.

• 2.
  Secure RMA Approval

  Once your return is authorized, you will receive a Return Merchandise Authorization (RMA) number and a detailed shipping label via your registered email address.

• 3.
  Pack Your Devices

  Place the items in their original packaging including all sensors, mounting brackets, and manuals to ensure the return meets our quality control standards.

• 4.
  Receive Refund or Replacement

  After our technicians inspect the hardware, we will process your refund to the original payment method or dispatch your replacement unit within 5 business days.