Frequently Asked Questions
Everything you need to know about your SONOFF smart home experience.
Does SONOFF hardware require a bridge or hub to operate?
Most SONOFF Wi-Fi devices connect directly to your router without a hub. However, our Zigbee-based sensors and switches require a SONOFF Zigbee Bridge to communicate with your home network.
Are SONOFF products compatible with Amazon Alexa and Google Home?
Yes, our devices are fully compatible with major voice assistants. You can enable the eWeLink skill in your respective smart home app to control your devices using voice commands.
What is the standard shipping timeframe for international orders?
International orders typically arrive within 7-15 business days. Please note that delivery times may vary based on your location and local customs processing.
Do your products come with a warranty?
All SONOFF products purchased through our official store come with a 1-year limited warranty covering manufacturing defects and hardware failures under normal use.
Can I use SONOFF devices without an internet connection?
Yes, many of our devices support 'LAN Mode,' allowing you to control them via the eWeLink app as long as your phone and the device are on the same local network, even if the internet is down.
What is your return policy for faulty electronics?
We offer a 30-day return window for products that arrive defective. Please contact our technical support team first to troubleshoot; if the issue persists, we will provide a return authorization and replacement.